There are lots of “industry talk” and “buzz topics” that go on in the customer interaction industry; some from vendor marketing efforts, some are individual assumptions passed down and evolved into enigmas that nobody seems to be able to define properly.

So what are mere myths and which are real truths worthy of our attention?

Sagatori’s team of experts are here to help you to differentiate and identify “industry myths” via our “Myth Busters” articles to provide a clear and no non-sense guide to what you should really know about the customer interaction industry.

Many are available in English and Chinese versions